Because some people don't want all the details here's a quick list of the benefits.
I'd like to introduce everyone to Rosie the Rebel, yep I named my vehicle! I have never done that before but I also don't think I have ever sat in a car for the first time and felt butterflies. So here is the rundown of our experience and my new best girl.We test drove a Toyota Sienna first because well it was a Toyota which is known for great resale value and it's long standing reputation as a good car. Now I am a researcher so I had spent hours prior asking people, reading reviews and getting my financing info in order. I received an email from Toyota after requesting a quote which I hate having to request a quote because then I know someone is going to email or call me and then I will feel pressured. I received what felt a little like a form letter telling me about the dealership and it's state of the art showroom floor. Let me tell you it was, with a coffee and drink bar! But I wasn't buying a showroom and honestly didn't want to feel like I was paying extra for it.
So I liked the Toyota but when we got there the cars were parked so close together I didn't feel like I could look at them on my own without being worried I would ding them and we had to have one pulled out. The things I didn't like about the Toyota was all the bells and whistles in the one we were looking at were just everywhere and I felt overwhelmed by button overload. The experience there was ok but I wouldn't say family oriented, in fact right in front of the entrance there were two people smoking and no one was saying anything to them. I really couldn't wait to leave.
We went to Kia of Puyallup because my mother goes there for all her service because the dealer she bought the car at, Auburn treated her very badly. She is always so appreciative that they "took her in as one of their own". It's a car dealership...who feels that way? Pretty awesome. We also didn't go to Tacoma where we live because the dealer there just always feels so slimy to me and I have had and heard of bad experiences there.
Upon driving onto the lot we parked and saw a salesmen heading towards us and what did I feel...dread. I was so hot and tired from toting around 4 kids that I just wanted to look and not have to be schmoozed. One of the very first things Rich Purdy said to us was, "I don't like to hassle or make you feel like I am being pushy so let me know if you need anything." A huge relief washed over me! He pointed us to the Sedona's which were all parked a nice distance between each other so we could open all doors and not worry about dinging the damn thing before we even bought it. And open the doors did we! The kids climbed in and found that the seats reclined in the back (point for the Sedona in their mind) that the middle captain seats easily pulled forward if they wanted to get in that way.
We looked at a Sedona LE which is a pretty basic model but after being overwhelmed by the gadgetyness of the Sienna it was a nice break. I climbed into a red one which was a nogo color for us but it wasn't actually a bad red and we ended up falling in love with it. Kia's paint has a lot of depth and metallic fleck in it that shows the high quality. My mom's black Sorento after like 7 years or something still looks beautiful.
Upon sitting in it I saw sparkles, lights and magical fairy dust because I loved it. Rich came out to check on us after I was sort of doing the standing around dance because we were ready to test drive. He let us pack up the whole family and take it out on our own! We could then test it in a real life setting with the car seats and talk about the way we felt as we drove it. I didn't even think dealerships did this anymore. He made us feel so comfortable about really getting to drive it.
So one of my biggest pet peeves in a test drive is when you get in and the thing is on empty. It happened at the Toyota dealer and the light was even on. Talk about stressful driving down the freeway worried you are going to run out of gas. My husband and I took turns driving it because I didn't feel comfortable putting the whole family in it and they had to go put gas in it at a Costco during his test drive. The Kia had gas in it yea!
The absolutely amazing thing about the location of the Kia dealership is the test driving possibilities. It is right by a local freeway, the downtown area but also by back roads and a huge windy hill so you can really test all the driving situations.
We got back into the dealership and the one thing I never heard from Rich was "What will it take to get you into the van today." It's the clique thing you always hear and I hate it!
What you guys don't care about is the finance details but it was made really easy for us and I appreciated the whole process.
While we were waiting for the financing portion Rich took me on a tour of the dealership, the service area and walked me through where I would go for maintenance. The one thing that really sold me on Rich and the dealership was that when we started the process he told me to park our van in the service area where it was shaded so it would be cooler for the kids. Then when he could see they were getting antsy and hotter he showed us where the play room was. A playroom! This made me see the lack of stress my service appts would have in the future. Of course there is a TV, but also free wifi and there is a window you can actually see them doing the maintenance. Big seller for Kia is free car washes for life! No appt just drive up and they will wash it for you. My van now actually has a chance to get washed on a regular basis.
There were so many little details that Rich took care of for us and amenities that I felt were geared towards families. A state of the art showroom is nice but not if I am trying to chase my kids around.
Bottom line is I suggest you test drive other vehicles so when you get to Kia of Puyallup you will really know the difference in the dealership and what you are really getting for your money. The service department has a known reputation for being amazing, the place feels homey, and our salesmen Rich Purdy really took care of us!
Like them on Facebook , check out their website where there is a great amount of helpful info and please tell Rich I sent you! When you refer someone you get a $100 check in the mail and I am not just blowing smoke at you for a $100 but really because I believe everyone should be able to buy a car with this experience.
I know this isn't my normal kind of post but for those that made it through this thank you for reading and I hope it helps you out!
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I find so many things I love out on The Internet and I want a place to share it. Trends, tips, and hopefully some fun stuff too!