Today's blog is about being a mini business and some etiquette rules I have picked up along the way. Now, I am not being all high and mighty and I have committed some of these in my past as well. We are all learning and stumbling occurs.
Hair stylists are known for having the gossip, unfortunately some have a bad rep for spreading that gossip about. In the social world we live in today things spread faster. What smack talk could have taken days, weeks or never can now reach your coworkers, friends, clients and with Twitter maybe even Brad Pitt in seconds. I have posted in the past that Twitter is amazing for real time news you would never get anywhere as fast, but on the flip side it can also be not amazing for a secret you let slip to another client.
Imagine Jane tells you that John is cheating on his wife, another one of your clients. You let it slip to Jennifer who unbeknownst to you hates Johns wife and decides she is going to write 140 characters about it on Twitter. Then Jennifer is friends with Jane who sees that Twitter post and connects where she would have gotten this gossip. My guess is you just lost at least 3 clients, along with any other possible clients out there when Jane Yelps about you being a huge gossip!
Clients and potential clients can instantly hear about if they love your work, hate your whiny attitude or decide they want to give you a shot. The obvious sites you probably know about are Yelp, Facebook and Twitter. There is also so many other places people review like personal blogs, google, yahoo reviews, angieslist, and even a site called pissedconsumer. That my friend is a lot of damage control to do.
The best way to handle this is keep your mouth shut. Smile when you are having an off day and imagine every single one of your clients know each other. If you wouldn't say it to someones face you probably shouldn't tell someone else about it.
Here is another big no no and what the heck were you thinking smack myself in the head moment. Let's say one of your clients no showed and you are quite mad about it. Never ever ever Facebook or Twitter about it, even if you are being vague people out there aren't stupid! I wouldn't want to go to a bitchy stylist who complains out in the open about her clients, would you?
Another one, if at the end of the day you are dead exhausted, can't see and just want a drink and a soft couch...tell your significant other, your mother or use your lifeline and call a friend. Can you imagine being a potential client and seeing that your stylist is so worn out that you'd probably feel guilty about booking more of that persons time. No one wants to feel like a burden. Put on some super cushy shoes before you go to work, take some Excedrin and drink copious amounts of coffee.
Bottom line is, your clients like their privacy and come to you sometimes to unload so keep it to yourself. We all have crappy days, suck it up, smile until you feel smiley. I promise you that you will have happier clients and a happier bottom line.
Preaching over! Have a fabulous weekend!
what's this for?
I find so many things I love out on The Internet and I want a place to share it. Trends, tips, and hopefully some fun stuff too!