A few nights ago I came across an article that Huffington Post had shared from Reader's Digest. It is entitled 13 Things your Hair Stylist Won't Tell You. Of course I was intrigued and then honestly I was pissed! Mad enough I have been thinking about it since I saw it and care enough to now write about it. Now some of these are true but after #3 I was offended by what it made me as a stylist look like so everything else I read was biased and I read in a snotty tone.
Here is the original list, and link to the article. I will be adding my feedback within it.
There were a few different examples but I picked the first link but feel free to look at the other and ask if that is how I really feel, you know I will tell you the truth!
1. I work hard to make you happy, and I want you to like it. After you leave my salon, I worry about what you think. (I work on people, not on cars on an assembly line.) And if you feel like calling to tell me how happy you are with my work, you will make me smile.
They are right, I do worry about what you think because I do want you to be happy. When a client leaves and is happy with their hair they swing it, they play with it and they smile. Don't feel like you texting or contacting me to tell me you are happy is required or expected. The biggest compliment for me is when I see you back in my chair the next time.
Now you must realize that some places you will go actually do work assembly line style because the company they work for requires it so they can make money. To be able to live they have to do a certain amount an hour and reach a certain total within the month otherwise they make minimum wage. I know this because I used to work for a company like that and now I especially enjoy being my own business because I can take my time and tailor your look and try to make you feel like you aren't being cattle herded.
2. You represent me. So it’s in my best interest for you to look good.
It is in my best interest to not only make you look good but to make you feel good about yourself period. It's not about me.
3. I’m a beautician, not a magician. I can give you Gisele Bundchen’s haircut, bit I can’t give you her face.
Yes, I've heard it but it makes me cringe still every time I hear it. Yes, people ask for hair styles and colors that will not make them look like the picture but what I think they are hoping for is the glow and confidence those people have in those pictures as well. Many times they ask for services that won't even work with their hair or take a time commitment they might not want to make. It is my job to talk with them and let them know what outcome and the amount of work they can expect. It is my goal to help them have a cut that makes them feel beautiful like they view the picture but at the same time keep it real for their commitment and matching their hair.
4. Come at least five minutes early. If you’re running late, please call ahead. Show me some basic respect. This is a business, not fun and games.
We are all human, we all get stuck in traffic, some of us have kids that poop or throw up right as we are leaving the house and other things that make delays. If you are constantly late to each appointment then it can be a frustration and might mean I have to rush your service to be able to be there for my next client which I don't like to do. Yes it is a business but I also enjoy having fun with my clients as well. Once again another one I just read in a pissy tone.
5. Don’t ask me to squeeze you in. If I’m already booked, I’d be taking time and effort away from other clients. You wouldn’t like being treated that way.
As I always tell my kids, you can always ask for what you want you might just not hear the answer you want. Sometimes I finish early or cancellations happen, it doesn't hurt to ask. The best thing about being my own boss is I make my hours and sometimes I don't mind staying a half an hour later or coming in a bit earlier. I will be honest with you if it is just not possible.
6. My work takes time. When a client says she’s in a rush, I tell her she needs to schedule her time better. Keep in mind that trim is not “just a trim.” It requires my expertise, skill, knowledge, and time. Would you say to your dentist, “It’s just a tooth,” or to your doctor, “It’s just a leg?”
When you book online it will tell you the estimated time so you have an idea of what I think it will take. If your hair is short or thin it might take me less time than someone who has a pony tail as thick as a bat. I don't mind being told in the beginning of any time constraints, but I will be honest and let you know it might just mean your shampoo or style time is cut shorter. For the record a trim is actually the same amount of work as a full cut because we still go through all the same steps we just take less. There was no need for the uppity comment though.
7. If you cancel at the very last minute, that’s lost money to me. I can’t fill that appointment with little or no notice.
This one is actually true but last minute emergencies happen, I am not saying it is not frustrating especially if it happens a lot, but life happens and sometimes only an hour before your hair appointment.
8. We see women at their worst. Their hair is wet; they have foils on their hair; they have no makeup on. There’s nothing for them to hide behind. So they tell us everything.
Why is this looking the worst? Look at all the swimsuit magazines with women with wet hair; and makeup is not the only thing that makes a woman beautiful. And yes, we do hear a lot of things from our clients but many times because we feel like or are friends with them as well.
9. Layers are the magic remedy. Some women think that if they keep their hair all one length the way it was in high school, everyone will think they’re still in high school. Guess what? You’re not. As you get older, you need to soften the lines around your face.
Wait I thought they said above they weren't magicians. Don't ever feel like you have to do something, yes layers are great but a nice chin length bob can work well for some people too. Don't let stylists pigeonhole you into anything.
10. Kids’ haircuts aren’t child’s play. Why do you think a child’s haircut should cost less than yours? Kids don’t sit still. Kids kick. It’s an intense experience.
They are right, kids cuts can be intense but I also really think it is about how the stylist approaches it and the child. I know some that won't even do kids. I really just think it's bad business. Some day, in the near future those kids are going to grow up and be teenagers and then adults and those teenagers and adults will still need a hairstylist which I am more than happy to be!
I am always honest up front though and tell them I cannot guarantee that a kids cut will be perfect because of the moving target and most parents understand this. The great thing today is there are salons all around that tailor just to children and some kids do better in those surroundings anyways.
11. Take a picture. Some clients will say, “Cut my hair just like you did last time.” That always baffles me. The average time between appointments is six to eights weeks. I have hundreds of clients. How am I supposed to remember exactly how I did your hair the last time? If you want a carbon copy of a cut and style you loved, take a picture and show me.
This is a great idea, especially if you are going like months between your haircuts. When hair grows it loses the shape of a cut so the road map I usually have on cuts that are done every month to 6 weeks is gone. I can guesstimate the amount your hair has grown and try to follow my pattern but this is still a great idea.
12. Bodies and hair change as hormones change. If your hair is dry, listless or brittle, or if it’s not holding your colour or style the way it used to, see a doctor.
This is true, at different times of your life your hair changes. At about 9ish kids start going through that yucky stinky stage where no matter how many times they wash it just feels gross and has this sweaty smell to it. That's normal. If you have greys growing in that texture is going to be different more than likely from your normal hair. The change of life or pregnancy can really change your hair too. Tell your stylist what products you are using and ask for suggestions on what might help it.
13. Spend a little money on the right products. Your hair wants to be healthy. Just help it a little. Let it do its thing. -
I agree that great products really help the quality and styling abilities of your hair. Now I also recognize not everyone has a L'Oreal Professional or Pureology budget. They are amazing products but I also know other great alternatives and can direct you where to get them. Currently my shop only sells those two lines but I would be more than happy to help you find something that works. I am not about the retail commission and talking you into something you might not even need I am about helping you make your hair the best it can be.
I hope you now have a little insight into my world and my goals for when we work together. I originally was just so turned off by someone posting this, and some stylist collaborating to do it that I felt I needed to play a little Myth Busters . I truly love what I do and I believe that if you don't it might not be the best career for you. We are creating wearable art everyday, and I really put the love of my field into that art and I hope my clients feel and can see that!
Have a great week and a Happy Thanksgiving in case I don't force chat at you before then!
what's this for?
I find so many things I love out on The Internet and I want a place to share it. Trends, tips, and hopefully some fun stuff too!